FREQUENTLY ASKED QUESTIONS

How long does production take?

Production takes 1–2 weeks. Your order may be completed within a week, depending on the number of orders, but the maximum production time is up to 2 weeks. It will definitely not take longer than 2 weeks.

What is the T&T Flame Bio Fireplace?

The T&T Flame Bio Fireplace is a modern, elegant freestanding
bioethanol fireplace. It adds a touch of warmth and luxury to any environment,
perfect for both classic and contemporary interiors. It doesn’t require a
chimney or ventilation system, making it eco-friendly and easy to install.

What is included in the package?

The package includes:

- 1x Wooden frame

- 2x Tempered glass panels

- Pebbles

- 1x Bioethanol burner

What is the fireplace made of?

The bio fireplace is constructed from moisture-resistant
plywood
, stained and varnished for durability. The burner is made from
stainless steel, and the glass is tempered to withstand high temperatures.

How does the T&T Flame Bio Fireplace work?

The fireplace uses bioethanol, a renewable
biofuel. It burns cleanly, producing no smoke, soot, or harmful gases. The
burner has a capacity of 0.75 liters, with a burn time of 2-2.5 hours and a
fire height of up to 15 cm.

Is it safe to use indoors?

Yes, the T&T Flame Bio Fireplace is safe for
indoor use
as it produces no smoke or soot. It comes with TÜV-certified
components, a safety burner to prevent fuel spillage, and tempered glass panels

for protection

Does it come with a warranty?

Yes, all T&T Flame Bio Fireplaces come with a 2-year
warranty
, ensuring high-quality craftsmanship and durability.

How long does it take to produce and deliver?

Each fireplace is made to order, with a production time of
1-2 weeks.
Delivery typically takes 3-8 days depending on your location.

Do you offer international shipping?

Yes, we offer worldwide shipping. Delivery times vary: 3-5
days for European countries.

What is the return policy?

We offer a 30-day return policy for unused and unassembled
items in their original packaging. If the return is due to an error on our
part, shipping costs will be covered by us.

 

Is assembly required?

Assembly is quick and easy. All necessary parts and
instructions are included in the package.